Please note: This usually applies to UBS clients that have a collective signature OR a linked private account to the same contract.
If you are in this case, UBS has not activated Open Banking by default, and you will need to request its activation. To do so, you may proceed either:
(A) by calling them directly on +41 (0) 848 848 064.
(B) by requesting a call back via this page.
(C) by requesting activation within your e-banking's contact form.
If you choose option C, you may follow the steps described below.
1. Login to your e-Banking.
The following screenshots refer to the web e-banking.
2. Navigate to Mailbox > Messages.
3. Click to create a message to client advisor.
4. Ask them for the necessary documents to activate the services.
You may copy the message below to send to your advisor:
Dear Sir/Madam
Please activate the bLink function for my contract (Corporate API/AV camt reporting/Individual signature, including the necessary form if need be) and check that I may use it to link the following accounts: [LIST OF YOUR ACCOUNTS NUMBERS].
Thank you in advance for your help and have a nice day.
Best regards,
5. Receive confirmation and connect
Once you have received confirmation from your advisor (in some cases this may require to sign additional documents), the services will be activated and you will be able to connect to Sway.
If you need assistance with this process, don't hesitate to contact us.
